An AI agency in Doral for logistics and import/export
Next to Miami International Airport, Doral is a hub for warehouses, freight forwarders, customs brokers and distributors trading with Latin America. BlockNova builds AI agents that read shipping paperwork, answer customers in Spanish and English, and keep your systems up to date.
- TriggerShipping documents arriveCommercial invoice, packing list and air waybill.
- AI agentFields read and cross-checkedQuantities, weights and values must match.
- ActionShipment record createdIn your forwarding software or ERP.
- ResultMismatches flagged earlyBefore they turn into delays.
Doral moves goods. The paperwork still moves by hand.
Doral sits just west of Miami International Airport, one of the busiest US airports for international cargo, and its industrial areas are full of warehouses, distribution centers, freight forwarders, customs brokers and wholesale distributors. Many of them ship to and from Latin America and the Caribbean, and the city has a large Spanish-speaking business community.
Every shipment comes with documents that someone has to read, compare and re-type: commercial invoices, packing lists, air waybills and bills of lading, certificates and customer instructions. The same team also answers a steady stream of calls and WhatsApp messages asking where a shipment is, in Spanish as often as in English.
As an AI agency in Doral, we automate exactly that layer. AI agents read the documents, check them against each other and against the booking, create the records in your system and answer routine status questions, while your operations team keeps control of the exceptions.
Where AI helps Doral logistics teams first
High-volume, rule-based work where a missed detail costs days.
Shipping documents into your system
AI reads invoices, packing lists and waybills in any layout, checks quantities, weights and values, and writes the shipment once into your ERP or forwarding software.
Workflow automation →Shipment status on WhatsApp
Customers across Latin America ask for updates on WhatsApp. Jack answers in Spanish or English from your tracking data and escalates delays to the account rep.
WhatsApp AI agent →Calls answered when the floor is busy
Alex answers calls 24/7, handles routine status and pickup questions, takes messages with the right reference number and routes urgent cases.
AI receptionist →Pricing and customer data kept private
Rates, margins and customer lists are competitive information. AI can run on infrastructure you control, so that data stays in-house.
Private LLM hosting →Doral workflows we can build
Starting points for Doral businesses. Each one runs inside the tools you already use.
Shipping document check
Freight forwarders, customs brokers- Documents arrive by email
- AI extracts every field
- Invoice, packing list and waybill compared
- Shipment created in your system
- Mismatches sent to operations
Shipment status on WhatsApp
Forwarders, 3PLs, distributors- Customer asks for status in Spanish
- Agent looks up the booking or tracking
- Replies with status and next step
- Delays escalated to the account rep
Freight quote intake
Sales and pricing teams- Request arrives by email or web form
- AI extracts origin, destination, weight and dimensions
- Missing details requested
- Quote drafted for the pricing team
- Follow-up scheduled
These are examples of what we can build, not results we claim. Every workflow is designed around your tools, your rules and your team during the free consultation.
We come to your warehouse, not just your inbox
Logistics processes only make sense once you have seen them on the floor. We visit your office or warehouse in Doral from our Miami base, follow a few real shipments from booking to delivery, and pick the step where automation removes the most re-typing.
After go-live we monitor the agents remotely and review the exceptions with your operations lead, so the rules keep up with new customers, carriers and routes.
From first meeting to live agents in Doral
Free consultation
We meet at your office in Doral or by video, look at how the work flows today and pick the first process worth automating.
StartBuild & connect
We connect your phone line, inbox, WhatsApp, CRM or ERP with the least access each task needs, and teach the agents your rules and languages.
BuildRun & improve
Your agents run 24/7. We monitor them, review results with you and add the next workflow once the first one is stable.
Run & scaleDocument and trade automation we already run
Client references as described on our home page. They are not Doral businesses; they show the kind of document automation we build.
PMEX
International wood trading, MiamiAn AI Agent Suite that handles purchase entries, contracts and invoicing.
786 annual purchase entries automated. Triple data entry eliminated.
CAMIRA
Professional training, FranceAn AI pipeline that reads handwritten certification documents end to end.
~85% less processing time. 1000+ documents a week, same-day certification.
AI in Doral: questions
Yes. AI agents can read these documents as PDFs, scans or email attachments, in different layouts and languages, extract the fields you need and check them against each other and against the booking. Anything unclear is sent to a person.
Usually, yes. We connect through the software's API wherever one exists, and through imports or exports when it does not. We review your current system during the free consultation.
Yes. Our WhatsApp AI agent answers in the customer's language, with 120+ languages available, and replies from your own tracking data. It hands the conversation to your team when a human is needed.
Yes. BlockNova is based in Miami and meets clients on site in Doral and across Miami-Dade and Broward. Plans start from $900/month, quoted after a free consultation.
Related services, industries and areas
Stop re-typing shipping documents
Book a free consultation and we will follow one real shipment with you to see what can be automated.