A WhatsApp AI agent for your business, in English and Spanish
Meet Jack, BlockNova’s messaging agent. Jack answers your customers on WhatsApp Business, SMS and web chat in real time, in 120+ languages, qualifies the conversation, books the appointment and hands over to your team with the full context when a human should take it.
- TriggerA customer writes on WhatsApp at 11 pmIn Spanish, with a question and a photo.
- AI agentJack replies in their languageAnswers from your FAQ, prices and policies.
- ActionQualifies and booksCollects the details you need and offers a slot.
- ResultCRM updated, team notifiedYour team sees a summary, not a raw thread.
Your customers already message you. Most of them wait too long.
In Miami and across Latin America, WhatsApp is where customers ask about prices, availability and appointments. Messages arrive at night, at weekends and in two or three languages, and every unanswered one is a sale that drifts to whoever replies first.
A WhatsApp AI agent for business answers instantly, in the customer’s language, using your own information: services, opening hours, prices, policies and booking rules. It does not guess. When a question is outside what it knows, or the customer asks for a person, it hands the conversation to your team with a short summary.
Jack works on WhatsApp Business, SMS and the chat on your website, so customers get the same quality of answer wherever they write. Everything is logged in your CRM and coordinated by NOVA, your AI manager, alongside the rest of your AI team.
What goes wrong with messaging today
Messaging is the easiest channel for customers and the hardest one to staff.
Slow replies lose the sale
A prospect who waits hours for an answer on WhatsApp has usually asked two competitors in the meantime.
Fix: instant replies, 24/7.Language gaps
Your team may answer well in English but struggle with Spanish, Portuguese or French messages, or the reverse.
Fix: replies in 120+ languages.Conversations stay on one phone
Customer threads live on a manager's personal device, invisible to the rest of the team and lost when they leave.
Fix: every thread logged in your CRM.Repetitive questions eat the day
Prices, opening hours, addresses and order status take up most of the messages your staff answer.
Fix: FAQ automation with human handoff.Jack leads, the rest of the team backs him up
Your WhatsApp AI agent is part of a coordinated AI team, not a stand-alone chatbot.
JackWhatsApp, SMS & Web Chat
Handles WhatsApp Business, SMS and web chat in real time: answers FAQs, collects details, sends confirmations and reminders, and passes the conversation to a person when needed.
BruceWebsite Chat Assistant
Runs the chat widget on your website, captures and qualifies visitors and can continue the conversation on WhatsApp when the visitor prefers.
JordanLead Qualification
Scores every conversation against your criteria so your team sees which WhatsApp leads are ready to buy and which need nurturing.
AlexAI Receptionist
Picks up when a customer would rather call: the AI receptionist answers the phone 24/7, books appointments and routes calls.
SamOutbound Sales Caller
Follows up by phone on warm leads from WhatsApp that went quiet, with appointment reminders and follow-up sequences.
NOVAAI manager
Coordinates all channels so a customer who writes on WhatsApp and calls the next day is recognised as the same person.
WhatsApp AI workflows we can build
Typical conversations Jack can handle from start to finish, set up around your business rules.
Enquiry to booked appointment
Service businesses, clinics, agencies- Customer asks a question on WhatsApp
- Jack answers from your knowledge base
- Collects name, need and preferred time
- Books in your calendar
- Sends confirmation and reminder
Order and delivery questions
Retail, e-commerce, distributors- Customer asks where their order is
- Jack checks the order in your store
- Replies with status in their language
- Escalates delays to your team
Bilingual lead capture from ads
Businesses running click-to-WhatsApp ads- Ad click opens a WhatsApp chat
- Jack greets in English or Spanish
- Asks your qualifying questions
- Lead scored and sent to CRM
- Hot leads handed to sales
After-hours triage
Any team that closes at night- Message arrives outside business hours
- Jack answers or takes the details
- Urgent cases flagged to on-call staff
- Morning summary for the team
These are examples of what we can build. Every workflow is designed around your tools, your rules and your team during the free consultation.
Your WhatsApp AI agent live in weeks
Strategic audit
We review the questions your customers actually send, your languages, your booking rules and when a human must take over.
StartConnect & configure
We connect WhatsApp Business, SMS and your website chat to your CRM and calendar, and load your answers, prices and policies.
BuildRun & improve
Jack answers 24/7. We review conversations with you, refine the answers and expand to new use cases.
Run & scalePlans start from $900/month, quoted after a free consultation. First automation live in weeks, not months.
Book a free consultationConnected to your channels and your CRM
Conversations flow into the tools your team already uses, so nothing stays trapped in a chat app.
Plans start from $900/month, quoted after a free consultation.
Price depends on channels, languages, volume and the integrations you need.WhatsApp AI agent questions
A WhatsApp AI agent is an AI assistant connected to your WhatsApp Business account that answers customers instantly, using your own information, and can qualify leads, book appointments and update your CRM. At BlockNova this agent is called Jack and also covers SMS and web chat.
Yes. Jack replies in the customer's language, with 120+ languages available, including English, Spanish and French. It is a natural fit for bilingual EN/ES customers in Miami and South Florida.
It runs on a WhatsApp Business account for your company. During setup we review your current number and the options for connecting it.
It does not invent one. Jack tells the customer a team member will follow up, hands the conversation over with a summary and notifies the right person in your team.
Yes, when it is connected to your calendar, booking tool or store. It can offer available slots, confirm bookings, send reminders and check order status.
BlockNova plans start from $900/month, quoted after a free consultation based on channels, message volume and integrations.
Related services and industries
Answer every WhatsApp message, in every language
Book a free consultation and we will show you how Jack would handle your real customer questions.