An AI answering service for home services that books the job
When the AC fails at 10 pm or a pipe bursts on Sunday, the first company that picks up gets the job. BlockNova’s AI receptionist answers every call 24/7, captures the address and the problem, books the visit or flags the emergency, and sends your team a clear summary.
- TriggerA homeowner calls at 10 pmNo cooling, or a leak, or storm damage.
- AI agentAlex answers and triagesAsks the questions your dispatcher would ask.
- ActionVisit booked or emergency flaggedSlot offered, or on-call tech alerted.
- ResultCall summary in your CRMAddress, issue, urgency and contact details.
A missed call in home services is usually a lost job.
Home service work does not wait for office hours. Your technicians are on roofs and under sinks, the office closes at five, and the calls that matter most often come in the evening, at the weekend or during a storm. Voicemail rarely gets a call back in time; the homeowner simply dials the next number.
An AI answering service for home services picks up every call, sounds natural, and follows your own intake script: what is the problem, where is the property, how urgent is it, when can someone be there. It books standard visits straight into your schedule, escalates true emergencies to your on-call technician and logs everything for the morning.
Unlike a traditional call centre, the AI knows your services, service area and prices, speaks English and Spanish, and costs the same at 3 am as at noon. BlockNova sets it up, monitors it and refines it with you.
Where home service companies lose revenue
The work is there. The phone is the bottleneck.
After-hours calls go to voicemail
Evening and weekend calls are often the most urgent and the most valuable, and the least likely to be answered.
Fix: 24/7 AI answering.Techs answering phones on the job
Field staff juggle calls while working, which slows the job and leads to incomplete notes.
Fix: AI takes the call, techs keep working.Messy job details
Addresses, issues and callback numbers scribbled on paper or lost in text threads lead to wasted trips.
Fix: structured summaries in your CRM.Quotes never followed up
Estimates are sent and forgotten because no one has time to call back.
Fix: automatic follow-up calls and messages.Your home services AI team
The AI receptionist is the front door. The rest of the team keeps the pipeline full.
AlexAI Receptionist
Answers every call 24/7, follows your intake script, books appointments, routes urgent calls and sends a summary of each conversation.
JackWhatsApp, SMS & Web Chat
Handles customer texts and WhatsApp: appointment confirmations, arrival updates, photo requests and quick answers.
SamOutbound Sales Caller
Calls back customers who received a quote, sends appointment reminders and runs follow-up sequences on open estimates.
JordanLead Qualification
Qualifies new enquiries by service type, area and urgency so the right jobs reach the right crew first.
NiaLead Discovery
Builds a daily list of new prospects, such as property managers and builders in your area, enriched and added to your CRM.
NOVAAI manager
Keeps calls, messages and your CRM in sync and reports the day's calls, bookings and open quotes back to you.
Home services workflows we can build
Examples of what your AI answering service can handle, set up around your services and service area.
Emergency call triage
Plumbing, HVAC, roofing- Call comes in at night
- Alex asks your triage questions
- True emergency: on-call tech alerted
- Non-urgent: first slot booked
- Summary in the CRM by morning
Standard service booking
Maintenance and repairs- Customer calls or texts
- Address checked against your service area
- Job type and details captured
- Visit booked in your schedule
- Reminder sent the day before
Quote follow-up
Installations and larger jobs- Estimate sent to customer
- Sam follows up after a few days
- Questions answered or passed on
- Accepted jobs scheduled
Daily lead flow
Commercial and B2B work- Nia finds new local prospects
- Leads enriched and deduplicated
- Jordan scores and routes them
- Outreach scheduled for your team
These are examples of what we can build. Every workflow is designed around your tools, your rules and your team during the free consultation.
Your AI answering service live in weeks
Strategic audit
We review your call volume, your busiest and quietest hours, your intake questions and what counts as an emergency.
StartConnect & configure
We connect your phone line, calendar and CRM, and load your services, service area, prices and escalation rules.
BuildRun & improve
Alex answers every call. We review call summaries and bookings with you and tune the script as the seasons change.
Run & scalePlans start from $900/month, quoted after a free consultation. First automation live in weeks, not months.
Book a free consultationInbound calls answered 24/7 for a Miami building materials company
Japan Yakisugi supplies charred wood cladding in Miami. We gave them an AI voice receptionist and a daily lead engine.
Japan Yakisugi
Charred wood cladding, MiamiA dedicated AI assistant for daily lead prospecting and qualification, an AI voice receptionist and an always up-to-date CRM.
Every inbound call answered 24/7 and summarised. A steady daily lead flow.
Connected to your phone, schedule and CRM
Calls and bookings land in the tools you already use, so dispatch and the office see the same information.
Plans start from $900/month, quoted after a free consultation.
Price depends on call volume, opening hours to cover, languages and integrations.AI answering service questions
It is an AI receptionist that answers your company's phone 24/7, follows your intake script, books service visits, flags emergencies to your on-call team and logs a summary of every call. BlockNova's AI receptionist is called Alex.
Yes, based on the rules you set with us, such as no heat, active leak or storm damage. Emergencies are escalated to your on-call technician immediately; routine requests are booked into the next suitable slot.
The conversation is natural, and we recommend being transparent. Callers can always ask for a person, and the AI transfers or takes a message based on your rules.
Yes. Alex handles calls in English and Spanish, and 120+ languages are available, which matters for many homeowners in Miami and South Florida.
Yes, when connected to your calendar or scheduling tool. It checks your service area and availability before offering a slot.
BlockNova plans start from $900/month, quoted after a free consultation based on call volume and the hours you want covered.
Related services and industries
Never miss a service call again
Book a free consultation and we will set up an AI receptionist around your intake script and service area.